The very foundation of outsourcing your IT infrastructure means getting someone to handle the required work, a partner in business. Ideally the outsourcing consultant or company should have a similar vision as yours and solid work ethics. Success in business would depend greatly on finding the right outsourcing company and for this you must:
-> Determine clearly what your core business competencies are. Know your strengths and weaknesses.
-> Clearly define your goals, future business plans.
-> Outline your objectives as well as needs. State clearly the details of the project, expectations, timelines, as well as budgets.
-> Do in depth research on outsourcing companies to find out which ones will satisfy your needs. Alternately one can hire a consultant to carry out the search.
-> Search for an organization that can source many talents. Flexibility in operations is crucial.
-> Be sure to meet key personnel to gauge their competencies. And check out their technological expertise.
-> Do a cost effectiveness study as also how the selected company will fulfill your needs. Whether their infrastructure and training will be in synchrony with yours. Systems must be compatible. The costing should address impact of increased flexibility, difference in productive and time management, which is the time taken to reach the market and its effect on competition.
-> Study thoroughly the non-financial costs as well as advantages of outsourcing.
-> Before making a final choice check whether the outsourcing company or vendor is trustworthy, find out what kind of security measures they use, check the companys reputation in the market; determine in no uncertain terms whether they have the right qualifications.
-> Seek answers to: What is their customer service philosophy? What is their service record? Who are their current clients? Is their estimate transparent or are there any loop holes? Are they limited or can they expand along with your growth? Is there an implementation plan? What about disaster recovery mechanisms? Can they deliver?
-> Check whether communications will be smooth and trouble free. If yes will you be able to bridge the difference.
The cornerstones of a good and ideal outsourcing IT company are that they will enhance your performance; partner you in growth by infusing talent and technology; will share your visions; and contribute positively.
Interview the companies and discuss in detail the contractual terms. Be sure to protect your own interests well. It takes trust, collaboration, communication, and chemistry to make an outsourcing successful.